Privacy Policy

Last updated: March 1, 2026

This Privacy Policy explains what information Stay the Week, LLC collects, why we collect it, and how we use it when you use our website and services. We do not sell your personal information.

Information We Collect

  • Account data: name, email address, role, and authentication details.
  • Service data: properties, invitations, guest access, bookings, blackout dates, and support messages.
  • Technical data: IP address, browser/device details, and security/usage logs.
  • Billing data: subscription and payment metadata from payment providers.

How We Use Information

  • Provide and secure the platform.
  • Authenticate users and enforce role-based access.
  • Process subscriptions and account administration.
  • Send operational emails like invitations, confirmations, reminders, and billing notices.
  • Provide support and improve service reliability.

When We Share Information

We may share data only as needed to:

  • work with service providers (for example hosting, email delivery, and payment processing);
  • comply with legal obligations and valid legal requests;
  • protect the rights, safety, and security of users and the platform.

Third-Party Services

We use third-party providers to operate parts of the service, such as payment processing, email delivery, analytics, and hosting. These providers may process information on our behalf only as needed to support the platform. Examples include Stripe for payments, Postmark for email delivery, and Google Analytics for website analytics.

Cookies and Analytics

We use cookies and similar technologies to keep the service working, maintain sessions, improve security, and understand how the website is used. We also use analytics tools, including Google Analytics, which may collect information such as IP address, browser type, device information, pages viewed, and general usage activity. You can limit cookies through your browser settings, but some parts of the service may not function properly if you disable them.

Retention and Deletion

  • We retain data while your account is active and as needed for legal, security, and operational purposes.
  • When an account is deleted, related data is removed according to our deletion processes.
  • We may retain limited records after deletion for billing, tax, fraud prevention, security, legal compliance, and dispute resolution purposes.

Security

We use administrative, technical, and organizational safeguards designed to protect your data. No method of transmission or storage is completely secure.

Your Choices and Rights

  • You can update account profile information from account settings.
  • Homeowners can manage guest access and invitations directly in the app.
  • You can delete your account from account settings, which also removes related data according to our deletion processes.
  • You may request access to or correction of your information through available account and support channels.

Children's Privacy

Stay the Week, LLC is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.

Policy Changes

We may update this Privacy Policy periodically. The date above reflects the latest revision. Continued use of the service after updates means the revised policy applies.

Security Incidents

We use safeguards designed to protect personal information, but no system is completely secure. If we become aware of a security incident affecting your personal information, we may notify affected users when required by law.